THE INFLUENCE FACTORS TO USE VIDEO CONFERENCING APPLICATIONS DURING WORK FROM HOME (WFH)

This research aims to evaluate factors that could influence the intention of using video conferencing applications during the COVID-19 pandemic as a means for workers to work from home. The research model used in this study is the UTAUT model, with perceived risk and trust as extended variables. Data collection was carried out by distributing questionnaires. A total of 212 samples were then collected and analyzed using SEM-PLS. The results show that risk perception negatively affects intention to use but is not significant enough to inhibit actual use. It was also revealed that the influence of behavioral intention on the user behavior variable is the most positive and significant. © 2022 ICIC International. All rights reserved.